Refund Policy

Last Updated: October 30, 2026

Payments are processed through Stripe.

First-Purchase Refunds

You may request a full refund of your first paid order within 7 days of payment if you have not used any paid credits or downloaded or exported a watermark-free video. This applies to credit packs, monthly plans, and annual plans. Free previews do not affect eligibility. Refunds cover the amount actually paid, including any discount, with no processing fee deducted from your refund.

Used purchases, subsequent purchases, renewals, upgrades, and requests made after 7 days are not eligible for routine refunds. Using paid benefits after submitting a request also makes the purchase ineligible. Refunding a purchase does not reset first-purchase eligibility. We do not offer routine partial refunds based on unused credits.

Duplicate charges, incorrect charges, and payments for services we cannot deliver will be reviewed separately. Nothing in this policy limits your statutory rights.

How to Request a Refund

Email contact@propertyphotovideo.com with your order details. We manually review your payment, paid credit usage, and download or export activity before approving a refund.

Refund Processing and Paid Benefits

An approved refund revokes the refunded order's credits and paid benefits. For subscriptions, it also stops renewal and any remaining monthly credit allocations. Refunds are returned through Stripe to the original payment method. The time for a refund to appear depends on your bank or payment provider.

Cancellations and Failed Generation

Canceling a subscription stops future renewals and does not automatically issue a refund. Without a refund, your paid benefits remain available until the end of the paid period, and issued credits retain their expiry dates.

Failed generation tasks release reserved credits; this is not a cash refund.

Policy Updates

Updates to this policy will not limit rights that applied when you purchased or any mandatory consumer rights available under applicable law.